@article{Harijanto_Watson_2021, title={THE INFLUENCE OF E-SERVICE QUALITY TOWARDS CUSTOMER SATISFACTION AND CUSTOMER LOYALTY ON GOPAY ELECTRONIC WALLET USERS}, volume={2}, url={https://stp-mataram.e-journal.id/JIP/article/view/906}, DOI={10.47492/jip.v2i6.906}, number={6}, journal={Jurnal Inovasi Penelitian}, author={Harijanto, Alvin Tiko and Watson, Winston}, year={2021}, month={Nov.}, pages={1833-1844} }