PENERAPAN STANDAR OPERASIONAL PROSEDUR PEMBERSIHAN KAMAR OLEH ROOM ATTENDANT DI PALACE HOTEL CIPANAS CIANJUR

Abstract

This research was motivated by a situation where the performance of room attendant employees was not yet optimal. There has not been optimal implementation of operational standard room cleaning procedures. Descriptive and verification research was used in this research. Descriptive survey and explanatory survey are the methods for this research. A saturated sample was used as the population in this study, which was all the room attendants who implemented the SOP at the Palace Hotel Cipanas Cianjur. The conclusions resulting from this research are that at the preparation stage, the room attendant has carried out the equipment preparation stages, at the implementation stage the room attendant has carried out the stages 1) entering the room, 2) beginning task, 3) stripping the bed, 4) making the bed, 5 ) dusting, 6) cleaning the bathroom, 7) vacumming the room; at the evaluation stage the room attendant has checked the equipment and room equipment; At the follow-up stage the room attendant coordinates with the supervisor who will determine the readiness of the room to be sold