PENGARUH KECERDASAN EMOSIONAL, KEPUASAN KERJA DAN DUKUNGAN REKAN KERJA TERHADAP TURNOVER INTENTION PADA PT. BUSSAN AUTO FINANCE (BAF) KEBUMEN
Keywords:
Emotional Intelligence, Job Satisfaction, Co-Worker Support, Turnover Intention
Abstract
The purpose of this study was to analyze the effect of emotional intelligence, job satisfaction and co-worker support on turnover intention at PT Bussan Auto Finance Kebumen. Respondents in this study were 45 employees of PT Bussan Auto Finance Kebumen. This study used descriptive and statistical analysis methods with the help of the SPSS 22 program. Statistical analysis used in this study were validity tests, reliability tests and multiple linear regression analysis. The results showed that emotional intelligence partially has a negative effect on turnover intention, job satisfaction partially has a negative effect on turnover intention and co-worker support partially does not affect turnover intention. Emotional intelligence, job satisfaction and co-worker support have a simultaneous effect on turnover intention of PT Bussan Auto Finance Kebumen employees
References
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[35] Hasibuan S.P. Malayu. 2005. Organisasi dan Motivasi. Jakarta: Bumi Aksara
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[37] Hmrd, K., & Yy, S. (2020). The Relationship Between Co- Worker Support , Supervisor Support , Organizational Support and Employee Turnover Intention of Operational Level Employees in Apparel Sector , Central Province , Sri Lanka. IJCIRAS, 2(8), 7–17
[38] Jewell, L. N. & Siegall, M., (1998). Psikologi Industri/Organisasi Modern: Psikologi Penerapan Untuk Memecahkan Berbagai Masalah Di Tempat Kerja, Perusahaan, Industri, Dan Organisasi, ed-2, hal 529. Jakarta: Arcan
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[40] Khan, M.R.U.; Nazir, N.; Kazmi, S.; Khalid, A.; Kiyani, T.M.; Shahzad, A. Work-life conflict and turnover intentions: Mediating effect of stress. Int. J. Humanit. Soc. Sci. 2014, 4, 92–100
[41] Koyuncu, M., Burke, R. J., & Fiksenbaum, L. (2006). Work engagement among women managers and professionals in a Turkish bank. Equal Opportunities International, 25(4), 299-310
[42] Lee, C.; Chon, K.S. An investigation of multicultural training practices in the restaurant industry: The training cycle approach. Int. J. Contemp. Hosp. Manag.2000, 12, 126–134
[43] Li, N.; Zhang, L.; Xiao, G.; Chen, J.; Lu, Q. The relationship between workplace violence, job satisfaction and turnover intention in emergency nurses. Int. Emerg. Nurs. 2019, 45, 50–55
[44] Locke, Edwin (1976), “The Nature and Causes of Job Satisfaction,” in Marvin Dunnette (ed.), Handbook of Industrial and Organizational Psychology. Chicago: Rand McNally, 1297–1350
[45] Mauno, S., Kinnunen, U., & Ruokolainen, M. (2007). Job demands and resources as antecedents of work engagement: A longitudinal study. Journal of Vocational Behavior, 70, 149-171
[46] Mayer, J.D.; Salovey, P. The intelligence of emotional intelligence. Intelligence 1993, 17, 433–442
[47] Mérida-López S, Quintana-Orts C, Hintsa T, Extremera N.
[48] Inteligencia emocional y apoyo social del profesorado:
[49] explorando cómolos recursos personales y sociales se asocian con la satisfacción laboral y con las intenciones de abandono docente. Revista de Psicodidáctica. 2022;27:168–
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[52] Morgeson, F. P., & Humphrey, S. E. (2006). The work design questionnaire: Developing and validating a comprehensive measure for assessing job design and the nature of work. Journal of Applied Psychology, 91(6), 1321-1339
[53] Putra, D., dan Ida Bagus Ketut Surya. (2016). Pengaruh Kepuasan Gaji Terhadap Turnover Intention Dengan Komitmen Organisasi Sebagai Mediasi Pada Rumah Sakit Umum Premagana. E-Jurnal Manajemen Unud, 5(7), 4281- 4308.
[54] Rahmadani Nadya Ngestreni, Budiono. 2021. Pengaruh Coworker Support Terhadap Turnover Intention melalui Organizational Embeddedness pada PT. BCA KCP Kapas Krampung Surabaya. Jurnal Ilmu Manajemen Vol. 9 No. 2
[55] Ravichandran, K.; Arasu, R.; Kumar, S.A. The impact of emotional intelligence on employee work engagement behavior: An empirical study. Int. J. Bus. Manag. 2011,6, 157–169
[56] Richman, A. L., Civian, J. T., Shannon, L. L., Hill, E. J.,
[57] & Brennan, R. T. (2008). The relationship of perceived flexibility, supportive work-life policies, and use of formal flexible arrangements and occasional flexibility to employee engagement and expected retention. Community, Work, & Family, 11(2), 183-197
[58] Robbin & Judge. 2015. Perilaku Organisasi Edisi 16.Jakarta. Salemba Empat
[59] Roman Kmieciak. 2021. Co-worker support, voluntary turnover intention and knowledge withholding among IT specialists: the mediating role of affective organizational commitment. Baltic Journal of Management Vol. 17 No. 3
[60] Schaufeli, W. B., & Bakker, A. B. (2004). Job demands, job resources and relationship with burnout and engagement: A multi-sample study. Journal of Organizational Behavior¸ 25, 293-315
[61] Sianipar, Anggie Rumondang Berliana dan Kristiana Haryanti. (2014). Hubungan Komitmen Organisasi dan Kepuasan Kerja Dengan Intensi Turnover Pada Karyawan bidang Produksi CV. X. Psikodimensia,13(1), 98-114.
[62] Sidharta, Novita dan Meily Margaretha (2011).Dampak Komitmen Organiasai Dan Kepuasan Kerja Terhadap Turnover Intention : Studi Empiris Pada Karyawan Bagian Operator Di Salah Satu Perusahaan Garment Di Cimahi, Jurnal manajemen Vol.10, No.2 Mei 2011
[63] Spector‚ P. E. (1997). Job satisfaction: Application‚ assessment‚ causes‚ and consequences. Thousand Oaks‚ CA.: Sage Publications.
[64] Sugiarto dan Siagian. 2006. Metode Statistika. Jakarta: Gramedia Pustaka Utama
[65] Sugiyono. 2017. Metode Penelitian Kuantitatif Kualitatif dan R&B. Bandung: Alfabeta
[66] Suliyanto. 2011. Ekonometrika Terapan: Teori dan
[67] Aplikasi dengan SPSS. Yogyakarta: Andi Offset
[68] Tett, R.P.; Meyer, J.P. Job satisfaction, organizational commitment, turnover intention, and turnover: Path analyses based on meta-analytic findings. Pers. Psychol. 1993, 46, 259–293
[69] Tri Wijayati, D., Fazlurrahman, H., Kholidi Hadi, H., Rahman, Z., & Kautsar, A. (2020). Coaching As Determinant of Job Performance: Co-working Support As Mediating Variable. KnE Social Sciences, 2020(2015), 240–250. https://doi.org/10.18502/kss.v4i7.6855
[70] Umboh, J. J. (2015). The Influence Of Organizational Socialization On Employee Turnover Intention. Jurnal EMBA, 3(1), 107–116
[71] Veithzal Rivai. 2005. Performance Appraisal; Sistem yang Tepat untuk Menilai Kinerja Karyawan dan Meningkatkan Daya Saing Perusahan. Jakarta: PT. Raja Grafindo Persada
[72] Wongboonsin, K., Dejprasertsri, P., Krabuanrat, T., Roongrerngsuke, S., Srivannaboon, S., & Phiromswad, P. (2018). Sustaining Employees Through Co-worker and Supervisor Support: Evidence From Thailand. Asian Journal of Business and Accounting, 11(2), 187–
[73] 214. https://doi.org/10.22452/ajba.vol11no2.6
[74] Xanthopoulou, D., Bakker, A. B., Demerouti, E., & Schaufeli, W. B. (2007). The role of personal resources in the job demands-resources model. International Journal of Stress Management, 14(2), 121-141
[75] Xanthopoulou, D., Bakker, A. B., Demerouti, E., & Schaufeli, W. B. (2009a). Reciprocal relationships between job resources, personal resources, and work engagement. Journal of Vocational Behavior, 74, 235-244.
[2] Arikunto, Suharsimi. 2012. Prosedur Penelitian Suatu
[3] Pendekatan Praktek. Jakarta: Rineka Cipta
[4] Arora, V., Kamalanabhan, T.J., 2010. Linking Supervisor and Coworker Support to Employee Innovative Behavior at Work: Role of Psychological Conditions. Linking Supervisor and Coworker Support, pp. 1–11.
[5] Aydogdu, S. and Asikgil, B. (2011) An Empirical Study of the Relationship among Job Satisfaction, Organizational Commitment and Turnover Intention. International Review of Management and Marketing, 1, 43-53
[6] Bakker, A. B., Demerouti, E., & Schaufeli, W. B. (2003b).
[7] Dual processes at work in a call centre: An application of the job demands-resources model. European Journal of Work and Organizational Psychology, 12(4), 393-417
[8] Bakker, A. B., Demerouti, E., & Verbeke, W. (2004).
[9] Using the job demands-resources model to predict burnout and performance. Human Resource Management, 43(1), 83-104
[10] Bar-On, R. The Bar-On model of emotional-social intelligence (ESI). Psicothema 2006, 18, 13–25
[11] Beehr, T.A., McGrath, J.E., 1992. Social support, occupational stress and anxiety. Anxiety Stress Coping5, 7–19
[12] Blau, P.M. (1964), “Justice in social exchange”,Sociological Inquiry, Vol. 34 No. 2, pp. 193-206
[13] Brown, Steven P. dan Robert A. Peterson, 1993, “Antecendents and Consequences of Salesperson Job Satisfaction: Meta-Analysis and Assessment of Causal Effect”,Journal of Marketing Research, Vol.XXX. 63-7795
[14] Cammann, C., Fichman,M., Jenkins, G.D. Jr and Klesh, J.R. 1983. “Assessing the attitudes and perceptions of organizational members”, in Seashore, S.E., Lawler, E.E. III, Mirvis, P.H. and Cammann, C. (Eds), Assessing Organizational Change: A Guide to Methods, Measures, and Practices, Wiley, New York, NY, pp. 71-138
[15] Chiaburu, D. S., & Harrison, D. A. (2008). Do peers make the place? Conceptual synthesis and meta-analysis of coworker effects on perceptions, attitudes, OCBs, and performance. Journal of Applied Psychology, 93(5),1082-1103
[16] Cho, Yoon-Na, Brian N. Rutherford, Scott B. Friend., Alexander Hamwi G., Park, Jungkun. 2017
[17] Cohen, S., & Wills, T. A. (1985). Stress, social support, and the buffering hypothesis. Psychological Bulletin, 98, 310-350.
[18] Cooke, F. L., Wang, J., & Bartram, T. (2019). Can a Supportive Workplace Impact Employee Resilience in a High Pressure Performance Environment? An Investigation of the Chinese Banking Industry. Applied Psychology, 68(4), 695–718. https://doi.org/10.1111/apps.12184
[19] Demerouti, E., Bakker, A. B., Nachreiner, F., & Schaufeli, W. B. (2001). The job demands-resources model of burnout. Journal of Applied Psychology, 56(3), 499-512
[20] Eman E. Abd-Ellatif, Manal M. Anwar, Abobakr A.
[21] AlJifri, Mervat M. El Dalatony. 2021. Fear of COVID-
[22] 19 and Its Impact on Job Satisfaction and Turnover Intention Among Egyptian Physicians. Safety and Health at Work
[23] Galinsky, E., Bond, J. T., & Hill, E. J. (2004). When work works: A status report on workplace flexibility: Who has it? Who wants it? What difference does it make? New York, NY: Families and Work Institute. Retrieved from http://families and work.org/3w/research/downloads/status.pdf
[24] Ghozali, I. 2017. Model Persamaan Struktural Konsep Dan Aplikasi Program AMOS 24. Semarang: Badan Penerbit Universitas Diponegoro
[25] Ghozali, Imam. 2009. Aplikasi Analisis Multivariate dengan Program SPSS. Semarang : UNDIP
[26] Goleman, D. (2016). Emotional Intelligence: Kecerdasan Emosional (Alih Bahasa: T. Hermaya). Jakarta: PT Gramedia Pustaka Utama
[27] Gouldner, A.W. (1960), “The norm of reciprocity: a preliminary statement”, American Sociological Review, Vol. 25 No. 2, pp. 161-178
[28] Hadi, Sutrisno. 2004. Metodologi Research. Yogyakarta: Andi
[29] Hakanen, J. J., Bakker, A. B., & Schaufeli, W. B. (2006).
[30] Burnout and work engagement among teachers. Journal of School Psychology, 43(6), 495-513
[31] Hammer, T.H., Saksvik, P.Ø., Nytrø, K., Torvatn, H., Bayazit, M., 2004. Expanding the psychosocial work environment: workplace norms and work-family conflict as correlates of stress and health. J. Occup. Health Psychol. 9 (1), 83–97
[32] Han Nam Khanh Giao, Bui Nhat Vuong, Dao Duy Huan, Hazanuzzaman Tushar, dan Tran Nhu Quan. 2020. “The Efect of Emotional Intelligence on Turnover Intention and the Moderating Role of Perceived Organizational Support: Evidence from the Banking Industry of Vietnam.” Sustainability
[33] Handi S, Suminar dan Fendy Suhariadi. (2014). Pengaruh Persepsi Karyawan tentang Keadilan Organisasi terhadap Intensi Turnover di PT. ENG Gresik. INSAN Media Psikologi, 5(4), 1-14
[34] Handoko, T. Hani. 2012. Manajemen Personalia dan Sumber Daya Manusia. Yogyakarta: BPFE
[35] Hasibuan S.P. Malayu. 2005. Organisasi dan Motivasi. Jakarta: Bumi Aksara
[36] Hassan, M.; Jagirani, T.S. Employee turnover in public sector banks of Pakistan. Market Forces College of Management Sciences 2019, 14, 119–137
[37] Hmrd, K., & Yy, S. (2020). The Relationship Between Co- Worker Support , Supervisor Support , Organizational Support and Employee Turnover Intention of Operational Level Employees in Apparel Sector , Central Province , Sri Lanka. IJCIRAS, 2(8), 7–17
[38] Jewell, L. N. & Siegall, M., (1998). Psikologi Industri/Organisasi Modern: Psikologi Penerapan Untuk Memecahkan Berbagai Masalah Di Tempat Kerja, Perusahaan, Industri, Dan Organisasi, ed-2, hal 529. Jakarta: Arcan
[39] Karatepe, O. M., & Olugbade, O. A. (2017). The Effects of Work Social Support and Career Adaptability on Career Satisfaction and Turnover Intentions. Journal of Management and Organization, 23(3), 337–355. https://doi.org/10.1017/jmo.2016.12
[40] Khan, M.R.U.; Nazir, N.; Kazmi, S.; Khalid, A.; Kiyani, T.M.; Shahzad, A. Work-life conflict and turnover intentions: Mediating effect of stress. Int. J. Humanit. Soc. Sci. 2014, 4, 92–100
[41] Koyuncu, M., Burke, R. J., & Fiksenbaum, L. (2006). Work engagement among women managers and professionals in a Turkish bank. Equal Opportunities International, 25(4), 299-310
[42] Lee, C.; Chon, K.S. An investigation of multicultural training practices in the restaurant industry: The training cycle approach. Int. J. Contemp. Hosp. Manag.2000, 12, 126–134
[43] Li, N.; Zhang, L.; Xiao, G.; Chen, J.; Lu, Q. The relationship between workplace violence, job satisfaction and turnover intention in emergency nurses. Int. Emerg. Nurs. 2019, 45, 50–55
[44] Locke, Edwin (1976), “The Nature and Causes of Job Satisfaction,” in Marvin Dunnette (ed.), Handbook of Industrial and Organizational Psychology. Chicago: Rand McNally, 1297–1350
[45] Mauno, S., Kinnunen, U., & Ruokolainen, M. (2007). Job demands and resources as antecedents of work engagement: A longitudinal study. Journal of Vocational Behavior, 70, 149-171
[46] Mayer, J.D.; Salovey, P. The intelligence of emotional intelligence. Intelligence 1993, 17, 433–442
[47] Mérida-López S, Quintana-Orts C, Hintsa T, Extremera N.
[48] Inteligencia emocional y apoyo social del profesorado:
[49] explorando cómolos recursos personales y sociales se asocian con la satisfacción laboral y con las intenciones de abandono docente. Revista de Psicodidáctica. 2022;27:168–
[50] 175.https://doi.org/10.1016/j.psicod.2020.11.005
[51] Mobley,W. H. 2011. Pergantian Karyawan: Sebab, Akibat dan Pengendaliannya. Alih Bahasa: Nurul Imam. Jakarta: PT Pustaka Binaman Pressindo
[52] Morgeson, F. P., & Humphrey, S. E. (2006). The work design questionnaire: Developing and validating a comprehensive measure for assessing job design and the nature of work. Journal of Applied Psychology, 91(6), 1321-1339
[53] Putra, D., dan Ida Bagus Ketut Surya. (2016). Pengaruh Kepuasan Gaji Terhadap Turnover Intention Dengan Komitmen Organisasi Sebagai Mediasi Pada Rumah Sakit Umum Premagana. E-Jurnal Manajemen Unud, 5(7), 4281- 4308.
[54] Rahmadani Nadya Ngestreni, Budiono. 2021. Pengaruh Coworker Support Terhadap Turnover Intention melalui Organizational Embeddedness pada PT. BCA KCP Kapas Krampung Surabaya. Jurnal Ilmu Manajemen Vol. 9 No. 2
[55] Ravichandran, K.; Arasu, R.; Kumar, S.A. The impact of emotional intelligence on employee work engagement behavior: An empirical study. Int. J. Bus. Manag. 2011,6, 157–169
[56] Richman, A. L., Civian, J. T., Shannon, L. L., Hill, E. J.,
[57] & Brennan, R. T. (2008). The relationship of perceived flexibility, supportive work-life policies, and use of formal flexible arrangements and occasional flexibility to employee engagement and expected retention. Community, Work, & Family, 11(2), 183-197
[58] Robbin & Judge. 2015. Perilaku Organisasi Edisi 16.Jakarta. Salemba Empat
[59] Roman Kmieciak. 2021. Co-worker support, voluntary turnover intention and knowledge withholding among IT specialists: the mediating role of affective organizational commitment. Baltic Journal of Management Vol. 17 No. 3
[60] Schaufeli, W. B., & Bakker, A. B. (2004). Job demands, job resources and relationship with burnout and engagement: A multi-sample study. Journal of Organizational Behavior¸ 25, 293-315
[61] Sianipar, Anggie Rumondang Berliana dan Kristiana Haryanti. (2014). Hubungan Komitmen Organisasi dan Kepuasan Kerja Dengan Intensi Turnover Pada Karyawan bidang Produksi CV. X. Psikodimensia,13(1), 98-114.
[62] Sidharta, Novita dan Meily Margaretha (2011).Dampak Komitmen Organiasai Dan Kepuasan Kerja Terhadap Turnover Intention : Studi Empiris Pada Karyawan Bagian Operator Di Salah Satu Perusahaan Garment Di Cimahi, Jurnal manajemen Vol.10, No.2 Mei 2011
[63] Spector‚ P. E. (1997). Job satisfaction: Application‚ assessment‚ causes‚ and consequences. Thousand Oaks‚ CA.: Sage Publications.
[64] Sugiarto dan Siagian. 2006. Metode Statistika. Jakarta: Gramedia Pustaka Utama
[65] Sugiyono. 2017. Metode Penelitian Kuantitatif Kualitatif dan R&B. Bandung: Alfabeta
[66] Suliyanto. 2011. Ekonometrika Terapan: Teori dan
[67] Aplikasi dengan SPSS. Yogyakarta: Andi Offset
[68] Tett, R.P.; Meyer, J.P. Job satisfaction, organizational commitment, turnover intention, and turnover: Path analyses based on meta-analytic findings. Pers. Psychol. 1993, 46, 259–293
[69] Tri Wijayati, D., Fazlurrahman, H., Kholidi Hadi, H., Rahman, Z., & Kautsar, A. (2020). Coaching As Determinant of Job Performance: Co-working Support As Mediating Variable. KnE Social Sciences, 2020(2015), 240–250. https://doi.org/10.18502/kss.v4i7.6855
[70] Umboh, J. J. (2015). The Influence Of Organizational Socialization On Employee Turnover Intention. Jurnal EMBA, 3(1), 107–116
[71] Veithzal Rivai. 2005. Performance Appraisal; Sistem yang Tepat untuk Menilai Kinerja Karyawan dan Meningkatkan Daya Saing Perusahan. Jakarta: PT. Raja Grafindo Persada
[72] Wongboonsin, K., Dejprasertsri, P., Krabuanrat, T., Roongrerngsuke, S., Srivannaboon, S., & Phiromswad, P. (2018). Sustaining Employees Through Co-worker and Supervisor Support: Evidence From Thailand. Asian Journal of Business and Accounting, 11(2), 187–
[73] 214. https://doi.org/10.22452/ajba.vol11no2.6
[74] Xanthopoulou, D., Bakker, A. B., Demerouti, E., & Schaufeli, W. B. (2007). The role of personal resources in the job demands-resources model. International Journal of Stress Management, 14(2), 121-141
[75] Xanthopoulou, D., Bakker, A. B., Demerouti, E., & Schaufeli, W. B. (2009a). Reciprocal relationships between job resources, personal resources, and work engagement. Journal of Vocational Behavior, 74, 235-244.
Published
2024-02-28
How to Cite
Ramadhan, D., & Rohyani, I. (2024). PENGARUH KECERDASAN EMOSIONAL, KEPUASAN KERJA DAN DUKUNGAN REKAN KERJA TERHADAP TURNOVER INTENTION PADA PT. BUSSAN AUTO FINANCE (BAF) KEBUMEN. Jurnal Inovasi Penelitian, 4(9), 1399-1408. https://doi.org/10.47492/jip.v4i9.3116
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Articles
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